How can we help?

Use Forgot password for an email-and-password account, then open the newest recovery email. Check spam and make sure the email address is the one used for your account.

If you originally used Google sign-in, use the same Google account when that option is available. Creating a second account won't move your existing purchases or progress. If you're still stuck, email support with your account email, without passwords or login codes.

Check Spam, Promotions and your inbox search for TingleTingle. Confirm the address you entered and allow a little time before requesting another email. Repeated requests can be rate-limited.

Use the newest link you received. If a recovery link expired, request a fresh one. If messages still don't arrive, contact support from the email you were trying to use.

Accounts are intended for people age 13 or older in the United States. Creator purchases, selling, order conversations and subscriptions require an eligible adult account. Some one-time game purchases can offer purchase-specific parent approval when available.

If you entered incorrect account details, contact support so we can review them. Don't create another account or enter a different birth date to bypass a restriction. You can still read the policies and use this help page.

Check that you're signed into the same account, especially if you switch between Google sign-in and email or use multiple addresses. Signed-out game trials don't award saved account rewards.

Refresh once after reconnecting. If the correct account still looks wrong, stop making repeat purchases or claims and contact us with what is missing and roughly when it happened. Don't clear browser data as a first troubleshooting step.

Open Email preferences to choose which optional emails you receive. Optional emails also include an unsubscribe link; you don't need to sign in to use that link.

Unsubscribing from reminders doesn't stop necessary security or purchase emails. It doesn't cancel a paid membership.

You can change your profile photo in Account settings. For account deletion, an email-address correction, or access to your personal data, email support from your account email and describe the request. We may need to verify ownership.

Deleting a creator profile is different from deleting your account. Transaction and security records may need to be retained as explained in the privacy policy. Don't include identity documents in your first email.