How can we help?

Make sure you're signed into the account you used at checkout. Creator videos and collections appear in your dashboard's Library; custom requests appear under Orders. Game purchases appear in Tingle's pouch, wardrobe or park inventory, depending on the item.

Payment confirmation can arrive after the checkout window closes. Refresh once and check your receipt before trying again. Don't buy the item a second time. If it is still missing, contact us with the order or receipt reference.

Open the purchase or request and use Get help so the reference is included. Explain whether the issue is a duplicate charge, an unexpected purchase, non-delivery or a problem with the content. You can also email support directly with the receipt reference.

Refunds are reviewed according to the purchase and applicable rights. Approved refunds go to the original payment method and may take time to appear. Cancelling a subscription stops future renewals; it does not automatically refund a past charge.

Open the video again from your Library or order while signed into the purchasing account. Private playback and download links can expire; reopening from the site requests current access. Don't reuse an old copied media URL.

Check your connection, try an up-to-date browser, and check the player's mute control. For external previews, use the on-page option to load the official embed. If playback still fails, tell us the video or order, your browser and any visible error. Never send private video links or files.

For Tingle+ or Tingle++, open Account settings and use Cancel membership in the Platform membership section. For a creator membership, open the Memberships tab in your dashboard and use its cancellation control.

Cancellation normally takes effect at the end of the current paid period. Check that the page shows a scheduled cancellation. Cancelling one membership doesn't cancel your other memberships, and it doesn't automatically refund earlier payments.

Use Forgot password for an email-and-password account, then open the newest recovery email. Check spam and make sure the email address is the one used for your account.

If you originally used Google sign-in, use the same Google account when that option is available. Creating a second account won't move your existing purchases or progress. If you're still stuck, email support with your account email, without passwords or login codes.

Use the egg in the site header to claim the daily egg when it is available. Claimed eggs also appear under Your Tingle Eggs in the wardrobe, where you can open them later.

The daily egg refreshes at midnight UTC, which may be a different time in your local timezone. Check the countdown rather than assuming your local midnight. An egg can contain an item, XP or a boost; inspect its details for the possible rewards.

Bought and earned decorations go into your park inventory. In your own coop, garden or farm, select one, choose Hold & place, tap a clear spot, rotate the preview if needed, then choose Place. A red preview explains why a position is blocked.

Use an axe, pickaxe or hoe to pick up your placed decorations, or move/store them through the area's Edit controls. Paths and buildings are adjusted through Edit. Public park props can't be picked up.

Custom-order earnings normally clear seven days after completion, and no earlier than seven days after payment. Instant purchases and membership payments normally clear seven days after payment. Stripe must also settle the charge; refunds, disputes and account checks can delay availability.

Once transfers are enabled and your setup is complete, eligible earnings transfer to Stripe. Bank payouts are scheduled weekly on Fridays, but bank arrival can be later. Your payouts shows the current status and Stripe's estimated arrival date. A test-mode amount does not send real money.