Help & support
Quick answers, useful shortcuts, and a real person when you need one.
3 answers
For Tingle+ or Tingle++, open Account settings and use Cancel membership in the Platform membership section. For a creator membership, open the Memberships tab in your dashboard and use its cancellation control.
Cancellation normally takes effect at the end of the current paid period. Check that the page shows a scheduled cancellation. Cancelling one membership doesn't cancel your other memberships, and it doesn't automatically refund earlier payments.
Tingle+ and Tingle++ are site plans with their own game allowances and Tingle benefits. A creator membership belongs to one creator and grants the benefits listed on their offer.
They are separate purchases. Joining Tingle+ doesn't subscribe you to every creator; subscribing to a creator doesn't automatically upgrade your site plan.
Confirm you're using the same account that paid, then check the membership's status and paid-through date. Refresh after a successful payment so the site can show the confirmed benefits.
If a renewal failed or access has ended, review the membership before starting another subscription. If the receipt shows a successful payment but access is missing, email support with the receipt reference and membership name.
Email our support team. You don't need to sign in.
Tell us whether this is Tingle+, Tingle++ or a creator membership, and include the creator's name if relevant.
Open email draft →Opens your email app. Send the message there to contact us.
Never email passwords, payment card numbers, verification codes or identity documents.