How can we help?

Make sure you're signed into the account you used at checkout. Creator videos and collections appear in your dashboard's Library; custom requests appear under Orders. Game purchases appear in Tingle's pouch, wardrobe or park inventory, depending on the item.

Payment confirmation can arrive after the checkout window closes. Refresh once and check your receipt before trying again. Don't buy the item a second time. If it is still missing, contact us with the order or receipt reference.

If your bank shows a charge or you received a receipt, check your purchase status before paying again. If the payment was declined, check the details in Stripe Checkout or contact your bank.

An unavailable checkout can mean that an offer or payment feature isn't enabled yet, or your account isn't eligible for it. It does not mean you should send money directly to a creator. Contact support if a charge exists without a purchase.

Open the purchase or request and use Get help so the reference is included. Explain whether the issue is a duplicate charge, an unexpected purchase, non-delivery or a problem with the content. You can also email support directly with the receipt reference.

Refunds are reviewed according to the purchase and applicable rights. Approved refunds go to the original payment method and may take time to appear. Cancelling a subscription stops future renewals; it does not automatically refund a past charge.

Open Orders in your dashboard. Your request conversation contains the proposed scope, delivery timing and creator replies. The order's latest activity shows what happens next after checkout.

For a clarification before checkout, reply in the request conversation. If a paid order is overdue or you need help resolving a problem, use Get help and include its reference.

Review the delivered video and the scope you agreed with the creator. Use Request revision on an eligible delivered order and explain the changes clearly. Available actions depend on the order's state and revision allowance.

If that option isn't available or there is a delivery problem, contact support with the order reference. Don't mark an unresolved order complete just to dismiss it.

Open the video again from your Library or order while signed into the purchasing account. Private playback and download links can expire; reopening from the site requests current access. Don't reuse an old copied media URL.

Check your connection, try an up-to-date browser, and check the player's mute control. For external previews, use the on-page option to load the official embed. If playback still fails, tell us the video or order, your browser and any visible error. Never send private video links or files.

Creator marketplace offer prices include the buyer platform fee; the nearby breakdown shows the creator's base price and fee. Applicable tax is shown separately at checkout. Review the final total before confirming.

Tingle+ plan prices are the advertised subscription amount without an additional platform service fee. Your receipt records what was charged.