How can we help?

Use Become a creator to apply with an eligible adult account. Follow the creator dashboard to complete your profile, prepare your offers and set up Stripe payouts. Review any approval or publishing requirements shown there.

A saved draft isn't necessarily a public offer. Check your storefront and offer status before sharing a purchase link.

Open Your payouts and choose Set up payouts or Review Stripe details. Complete Stripe's requested verification and bank information there; don't send bank details or identity documents to support by email.

Return to Your payouts and refresh the status after making changes. If Stripe reports an outstanding requirement, follow the instructions in its dashboard.

Custom-order earnings normally clear seven days after completion, and no earlier than seven days after payment. Instant purchases and membership payments normally clear seven days after payment. Stripe must also settle the charge; refunds, disputes and account checks can delay availability.

Once transfers are enabled and your setup is complete, eligible earnings transfer to Stripe. Bank payouts are scheduled weekly on Fridays, but bank arrival can be later. Your payouts shows the current status and Stripe's estimated arrival date. A test-mode amount does not send real money.

Check Your payouts for the reason, then open the Stripe dashboard to review verification requirements, bank details and estimated arrival. A failed bank payout remains with Stripe; it doesn't mean the same earnings should be transferred again.

If the status doesn't explain the problem, email support with the payout reference and error text. Keep account numbers and identity documents out of the message.

Keep the upload page open until the upload finishes. A completed upload may still need video processing before playback or delivery becomes available. Review the status shown on the order or offering.

Check that you're signed into the creator account that owns the order. If processing fails or remains stuck, contact support with the order or offering reference and error message. Don't email the customer's private video.